Interpretation Services

Zuschlagskriterien

• Price

  • •The award criteria prices will be assessed based on the tenderer ́s prices, options, mark-up as well as any adjustments due to reservation. Prices are to be stated excluding VAT. The prices shall include all costs.
  • •The specifications with prices are to be added in a separate annex.
  • •The score on the criteria price will be calculated according to the ration method: Cheapest tender offer/offer * 10 = Score

• The quality award criteria will be assessed based on the tenderer ́s fulfilment of the points below. The contracting authority ́s professionals will assess the quality based on the information given in the tender, and given references can be contacted for the experienced quality. Experiences in Horten municipality will be assessed on the same basis as other references. The quality evaluation is only based on what is stated in the answer boxes below, and annexes should not be referred to. The best tenders will be grade 10. The other tenders will be assessed against this. Sub-criteria Weight Service and deviation management It is important that the contracting authority has the correct interpreter delivered at the correct time. The contracting authority shall have the possibility to report deviations to the service on the ordering portal. Tenderers shall describe their routines for reception, treatment, response time and follow-up of orders and deviations. The tenderer describes in words and/or monitors. 40% Responses

  • •User friendliness and functionality
  • •It is important for Horten municipality that the Tenderer has an ordering portal that is user friendly and intuitive.
  • •The following will be assessed:
  • •User friendliness and functionality on the ordering portal.
  • •User friendliness and functionality for reporting deviations.
  • •In addition the Contracting Authority emphasises that:
  • •The Contracting Authority itself can register users in the ordering portal.
  • •The same user can order for multiple units
  • •The ordering portal provides an overview of all assignments (upcoming and completed assignments) for one or several units that the user has access to.
  • •Other functionalities that can be beneficial for the contracting authority.
  • •Tenderers are to describe with monitors.
  • •The contracting authority shall have access to two dummy users when submitting tender offers in order to test the ordering portal.
  • •30%
  • •Responses:
  • •Increased use of qualified interpreters
  • •The aim is for the contracting authority to increase the use of good and qualified interpreters. The contracting authority will therefore emphasise how the tenderer works to increase its use.
  • •Tenderers ought to have good routines for training, development and competence raising of their interpreters. The contracting authority will emphasise, among other things:
  • •Which training and competence raising measures the tenderer offers its interpreters, for example:
  • •Further development of competence in interpreters.
  • •How the tenderer works to contribute to more interpreters qualifying for a national interpretation register and to achieve a higher qualification category.
  • •How do you work to keep your good interpreters?
  • •Other?
  • •20%
  • •Responses:
  • •Good interpretation practice, impartiality and confidentiality.
  • •Tenderers shall ensure that the interpreter exercises his profession in accordance with the interpretation law chapter 3 and the interpretation regulations chapter 2 on good interpretation practice. Tenderers shall particularly refer to how impartiality and confidentiality are taken care of in all types of assignments.
  • •10%