Provision of Information Technologies (IT) Support Services in Switzerland

The contractor shall provide the human and material resources necessary to provide the IT support services in the non-exhaustive list below: • end-user support (1 • technical assistance with ICT (information and communication technologies) software, hardware and equipment, including IMAC (Install, Move, Add, Change) actions; • administrative assistance related to ICT equipment (inventory, technical requirements for purchase of ICT equipment, training and coaching); • on call assistance related to ICT hardware, software and equipment.