Single Source Framework - IT Management Services

Wellspring wishes to procure a Single Source Framework Agreement - only one Tenderer shall be successful in this procurement exercise. We are seeking a support provider who can: • Undertake due diligence of all existing (and new) academy IT services (network infrastructure, security, server infrastructure, connectivity etc.) in line with Trust service standards. • Update and maintain a multi-year development plans including academy development plans that meets our curriculum needs and aligns with the Trust Digital Strategy. • Take full responsibility for the complete management of IT/Digital Technologies, this includes but is not limited to: o Core Server Infrastructure. o Wired/Wireless Networking Infrastructure. o Cyber Security services. o Remote working and resilience. o End User client devices (Including but not limited to: Mobile Phones, Tablet Devices, Laptops, PCs...). o Operating Systems, Patch Management & Installed User Applications. o Print & Copier Management. o On Premise & Cloud Data Storage & Backups. o On Premise & Cloud Productivity & Identity Access Management Suites (Office 365 / GSuite for Education) o Other Teaching and Learning technology (Including but not limited to: Virtual Reality Headsets, Immersive Interactive Zones and Assistive Technology Access Tools). o Disaster recovery strategy planning and implementation. • Provide a solution that is easy to manage both commercially and operationally. • Provide & manage robust, reliable and secure IT systems that conform to industry best practice and meet statutory legal requirements. • Provide a flexible approach to future requirements, changes in the IT landscape and working practices. • Guarantee and evidence a robust SLA, monitoring and Escalation Processes will be implemented and reported on monthly, with regular performance reviews. • Bring additional value add to the Single Source Framework Agreement, seeking out new technologies for our academies, introducing us to likeminded organisations and engaging new suppliers. • Taking additional products and services from order to in service in a cost and time effective manner