European Union Agency for Asylum

The scope of the framework contract (FWC) is the provision of a cloud-based Library Services Platform (LSP) with an integrated Resource Discovery Service (RDS), delivered under the Software as a Service (SaaS) model. This includes migration and implementation services, as well as comprehensive maintenance and support.

Provision of the most comprehensive insurance coverage possible against the risk of accident and death for external and non-statutory staff for the EU institutions. The beneficiaries are covered 24 hours a day, as of and during the round trip from their usual place of domicile or work to the Entity which extended the invitation to them, as well as during their contractual period of employment. The insurance policy must cover all costs arising from an accident and/or death which are not already covered by another insurance policy at the rate of 100% of the part which is not covered, according to the top-up coverage principle. It must include cover for invalidity, death and repatriation of remains to the beneficiary's place of origin as defined in the invitation extended to the beneficiary by the European Institutions. .

The call of tenders will cover languages learning needs of the Commission and other contracting authorities, this is a recurrent procedure.

The call of tenders will cover languages learning needs of the Commission and other contracting authorities, this is a recurrent procedure.

Acquisition of electronic books (‘e-books’), including collections or packages of e-books. The contracting authorities have their seats and main sites in the EU, many of them in Brussels (Belgium)

The services covered under the framework contract shall provide the Contracting Authorities with the information and assistance required on privacy and the protection of personal data, including but not limited to: provision of general support and advice to Contracting Authorities on effective ways to process personal data in compliance with existing regulation(s) and policies, including advice on privacy and data protection software; preparation of drafts and revision of existing or new policies, processes and/or manuals addressed to experts, staff, external stakeholders and/or management; establishment of technical, organisational and operational measures for the implementation of policies; definition and documentation of technical standards required for the efficient and sustainable establishment of policies; definition and documentation of working instructions required for the efficient and sustainable establishment of policies; monitoring and assessment of the effectiveness of the current and future implementation of policies, proposing working instructions; preparation and execution of regular exercises to verify the preparedness of staff of the Contracting Authorities and the correctness of the policies and the procedures/working instructions, including updates of the documentation; conducting audits and compliance checks; defining and proposing master plans or short/medium term remediation plans, with the aim to reduce the risks and to remove threats also in the event of predictable changes in the existing legislation and standards; organisation and delivery of training and awareness raising actions for staff of the Contracting Authorities and other stakeholders. In providing advice and assistance to the Contracting Authorities as part of the services described above and further specified below, the contractors may provide support to the Data Protection Officers of the Contracting Authorities. Nevertheless, for any services which may be provided as described above and further specified below, the contractors shall not replace the Data Protection Officers in the performance of their tasks.

The services covered under the framework contract shall provide the Contracting Authorities with the information and assistance required on privacy and the protection of personal data, including but not limited to: provision of general support and advice to Contracting Authorities on effective ways to process personal data in compliance with existing regulation(s) and policies, including advice on privacy and data protection software; preparation of drafts and revision of existing or new policies, processes and/or manuals addressed to experts, staff, external stakeholders and/or management; establishment of technical, organisational and operational measures for the implementation of policies; definition and documentation of technical standards required for the efficient and sustainable establishment of policies; definition and documentation of working instructions required for the efficient and sustainable establishment of policies; monitoring and assessment of the effectiveness of the current and future implementation of policies, proposing working instructions; preparation and execution of regular exercises to verify the preparedness of staff of the Contracting Authorities and the correctness of the policies and the procedures/working instructions, including updates of the documentation; conducting audits and compliance checks; defining and proposing master plans or short/medium term remediation plans, with the aim to reduce the risks and to remove threats also in the event of predictable changes in the existing legislation and standards; organisation and delivery of training and awareness raising actions for staff of the Contracting Authorities and other stakeholders. In providing advice and assistance to the Contracting Authorities as part of the services described above and further specified below, the contractors may provide support to the Data Protection Officers of the Contracting Authorities. Nevertheless, for any services which may be provided as described above and further specified below, the contractors shall not replace the Data Protection Officers in the performance of their tasks.

The European Union demands its staff to execute missions outside their place of employment or to be based in EU Delegations in order to execute its mandate. The destinations of these missions and the places of the EU Delegations cover over 145 countries around the world including countries considered as being of high or critical threat level. Due to the inherent and increased security risks in these countries and in order to fulfil their respective duty of care responsibilities, the following institutions and bodies launch this tender for providing Hostile Environment Awareness Training (HEAT) for their staff. The aim of this training is to increase the security awareness of staff and to prepare them for missions or places of employment in fragile security environments.

This call for tenders aims at providing to participating EU bodies a multi-annual block of management consulting services related to business transformation and operational development necessary for improving EU bodies value, effectiveness and efficiency.

This call for tenders aims at providing to participating EU bodies a multi-annual block of management consulting services related to business transformation and operational development necessary for improving EU bodies value, effectiveness and efficiency.