Design and Development of Non-Clinical Triage CPD Programme for Primary Care

LHP Skillnet seeks to commission the design and development of a professionally accredited CPD programme to support non-clinical triage in primary care settings. The proposed aim of the programme is to provide administrative, medical secretaries and management staff in primary care with the knowledge, judgement frameworks and practical skills required to support non-clinical triage processes safely, confidently and consistently, within clearly defined protocols and escalation pathways. The programme must be designed for online delivery to ensure national accessibility.