20240059 SaaS delivery of a contact centre and manpower planning system.

The Contracting Authority needs a system with functionality that is necessary for - execution of core assignments for the contact centre, primarily responses to external enquiries via specified channels as well as associated traffic management. - staffing planning for i.a. contact centre, including duty planning and follow-up. A continual service contract shall be signed, which i.a. shall include the delivery of such a system as a software service. Software services means software functionality that is provided as an internet service, also called the SaaS performance. The contract shall also include various other regulated, associated services.