Support

The services contract will provide technical assistance to the European Commission services including EU Delegations, the implementing partners and stakeholders involved in the Africa-EU Space Partnership Programme (AESPP). The AESPP contributes to more effective use of space technologies, based on the EU Space programme such as Copernicus and Galileo, through the development of services and applications focusing on the most pressing challenges related to the green transition sectors. The objective of AESPP Boost is to support the AESPP programme for better coherence, synergies and impact of the actions by (i) fostering dialogue and coordination among the implementers, partners, stakeholders and other programmes, (ii) providing tailored services (technical assistance, organisation of events, user reach out, etc.) to boost the actions notably to enhance EU private sector involvement / economic interest in line with the Global Gateway and (iii) producing actionable knowledge for relevant stakeholders such as user engagement material.

Supporting implementation of Interoperability through better coordination of Notified Bodies. The technical secretariat supports the notified bodies coordination group in organising meetings and support documents. An efficient coordination group will decrease the costs of authorisation procedures and ensure a coherent implementation of the interoperability directive.

Support(verlängerung) der am Institut vorhandenen Juniper Switche Juniper; Support; Switche

Support(verlängerung) Juniper Switche Support(verlängerung) Juniper Switche

Bord Bia requests tenders from suitably experienced and qualified service providers to provide PR B2B and B2C marketing support Services in Sweden (priority) and Denmark (secondary).

RTÉ is seeking Expressions of Interest from suitably qualified suppliers to provide technology solutions and services to support the continued operation, evolution, and support of the RTÉ’s video streaming products from 2028 onwards. This tender is a repeat tender and these services and/or products have been purchased previously under other contracts.

The Arts Council currently uses a third‑party Managed Service Provider (MSP). The existing Managed Services contract is now approaching its natural expiry, having reached the end of its full contractual term. The Arts Council seeks a supplier to provide, implement, and support a SIEM service with a managed SOC, with either 24×7 coverage or an 8:00–18:00 Monday–Friday alternative (to be priced separately). The Contract will replace elements of the current managed services arrangement while placing a primary emphasis on SIEM/SOC. Access to selected Managed ICT services is required on an as‑needed (call‑off) basis, and the successful tenderer must have the capability for its personnel to attend the Arts Council’s main site at Merrion Square, Dublin 2 as required.

CoAction West Cork CLG. are seeking one third-party contractor to support the Strategic and Operational Development of their Information and Communication Technology (ICT) Systems to enable the optimisation of existing resources and enable the organisation to manage risk and improve services provided. The contract will be for a period of three years commencing 1st May 2026.

Udbuddet vedrører indgåelse af én samlet kontrakt om drift, support, vedligeholdelse og videreudvikling af 112-Systemet. Kontrakten omfatter endvidere udvikling af funktionalitet, der skal muliggøre modtagelse og anvendelse af Real Time Text (RTT) i 112-Systemet. Den udbudte leverance skal opfylde behovet for en sikker, stabil og robust drift af et samfundskritisk system, herunder tilgængelighed og svartider i overensstemmelse med aftalte servicemål. Det er ordregivers forretningsmæssige behov, at alle ydelser leveres med høj leverancesikkerhed og robusthed, samt at leverandøren udviser proaktivitet i samarbejdet. Leverandøren skal i transition ind overtage driftsansvaret for 112-systemet og fra transitionsdagen levere løbende ydelser. Afgrænsning og kontekst for leverancen Det er Center for Beredskabskommunikation (CFB) i Beredskabsstyrelsen, der er systemejer af 112-systemet, der gennemfører udbuddet. 112-systemet understøtter, at der kan modtages 112-opkald fra indringere, og at alarmcentraler kan viderestille indringer til den myndighed, der er relevant i forbindelse med indringerens alarmering. 112-systemet behandler alarmcentralopkald fra hele Danmark med undtagelse af Storkøbenhavn, og fungerer desuden som backup for it-systemet, der understøtter modtagelse af 112-opkald fra Storkøbenhavn. 112-systemet kommunikerer med en række eksterne systemer og består af en telefonidel og en applikationsdel fordelt på klient- og serverkomponenter. Leverandøren skal sikre, at drift, support, vedligeholdelse og videreudvikling sker på en måde, der bevarer stabil og sikker drift i denne systemkontekst. Driften af alarmcentralerne (med undtagelse af alarmcentral i Hovedstadsområdet), herunder også dele af it-driften af 112-systemet, har tidligere været varetaget af Rigspolitiet. Eftersom denne opgave er overdraget til Beredskabsstyrelsen, vil der i forbindelse med indgåelse af ny driftskontrakt skulle ske en transition ud af Rigspolitiets it-landskab, herunder transition ud af Rigspolitiets datacenter. Kontraktgenstanden kan overordnet beskrives således: 1. Transition ind Transition ind, herunder bl.a. en sikker og stabil overtagelse af driftsansvaret for 112-systemet, gennemførelse af fx projektstyring, transitionsorganisation, overførsel af kildekode og Dokumentation, gennemførelse af teknisk transition og nødvendig transformation, overtagelse af viden fra afgivende leverandører, samt etablering af driftsorganisationen, herunder etablering af samarbejdet med ordregiver. 2. Drift, vedligeholdelse og support Løbende ydelser til 112-systemet, herunder; a. support, herunder bl.a. ansvar for 24/7 service desk, 2. og 3. line support, brugeradministration, håndtering af incidents, problems, service requests, jf. de operationelle processer, mhp. at sikre høj tilgængelighed for brugerne; b. Drift af 112-systemet, herunder bl.a. serverdrift, netværksdrift, samt underliggende driftsinfrastruktur (eksempelvis kabling, fysiske netværk, sikkerhedskomponenter, køling, strøm, backup) i to-centerdrift på to fysiske adskilte lokationer i Danmark, databasedrift, drift af middleware, backup, restore, overvågning og logning, configuration-, patch-, og release- og deployment management, jf. de operationelle processer, og driftsrapportering med høje krav til oppe- og svartider; c. vedligeholdelse, herunder bl.a. løbende og forebyggende vedligeholdelse af IT-systemerne inkl. hardware og al software, mindre ændringer, nye versioner, fejlrettelser, release management, change management, jf. de operationelle processer, mhp. at understøtte høje krav til oppe- og svartider; d. governance, herunder et tæt samarbejde med ordregiver, operationelle processer, sikkerhedsydelser, dokumentation, driftsrapportering og korrekt fakturering af gennemførte ydelser. 3. Videreudvikling og modernisering Udvikling omfatter ny udvikling af 112-systemet samt rådgivning af kunden i forbindelse med udvikling. Rådgivning vil være i form af konsulentbistand til brug for optimering af fx drift og vedligeholdelse samt sikkerhed i relation til 112-systemet. Udvikling vil være i form af større selvstændige udviklingsprojekter, der kan igangsættes af kunden fx som følge af nye lovkrav. 4. Implementering af Real Time Text (RTT) 112-systemet skal understøtte tekstbaseret kommunikation mellem indringer og alarmoperatør i henhold til EU-krav og dermed især forbedre tilgængeligheden for indringere, der ikke kan anvende traditionelle taleopkald. Som en del af kontrakten skal leverandøren derfor levere udviklingsydelser, der gør det muligt for indringer at kontakte alarmcentralen med et RTT-opkald fra dennes mobiltelefon. Af den anslåede kontraktværdi på 185 mio. kr. udgør cirka 39 mio. kr. videreudvikling og implementering, herunder RTT.

The purpose of this Framework Contract is to enhance border checks capabilities through the provision of stationary document readers, accompanied by comprehensive warranty, training, and maintenance support. This acquisition aims to support Frontex's efforts to strengthen border checks and law enforcement cooperation in targeted regions, providing the necessary tools and expertise for effective and efficient operation of document reading systems. All details are specified in the Technical Specifications chapter and Tender Specification document. Technical capacities of Western Balkan partners to conduct border checks and border surveillance are increased The following activities will be implemented under output 2.2: 2.2.1 Coordination of equipment donation among EU actors and Member States To avoid overlaps with deliveries of other border management equipment funded by the EU, Frontex will organise regular exchanges at working-level with the Commission, Member States and the EU Delegations on equipment needs, as well as to ensure close coordination of planned supplies. This will be done via regular exchanges, in particular with relevant beneficiaries prior to any equipment being purchased and supplied. 2.2.2 Procurement of technical equipment for border checks In parallel to the rollout of training, Frontex will, in consultation with its Wester Balkan partners and based on its expertise on state-of-the-art technology, procure technical equipment to improve the border checks’ performance. These might include videoscopes, detectors, portable ID readers and other devices allowing for more efficient check-ups of vehicles, goods and people. The procurement of the equipment will take place at a later stage of the project, after thorough, evidence-based assessment. Supply of equipment will be closely coordinated with necessary trainings to ensure its proper use, as well as sustainability of the equipment beyond project implementation. 2.2.3 Procurement of technical equipment for border surveillance By the same token as for border checks, Frontex will procure equipment for border surveillance. This might include googles, binoculars, infrared cameras, etc. The procurement of the equipment will take place at a later stage of the project, after thorough, evidence-based assessment. Supply of equipment will be closely coordinated with necessary trainings to ensure its proper use, as well as sustainability of the equipment beyond project implementation.